HANDS-ON HAS GIVEN ME A HEAD START

HANDS-ON HAS GIVEN ME A HEAD START

Trainee Quantity Surveyor Jake Clough is getting a measure for the job through the guidance of successful, experienced colleagues. He gives an insight into the early career of a QS.

Finding the right path.

After Sixth Form, many students face the critical decision of whether to attend university. Schools often present university as the best – or even the only – option, shaping the expectations of both students and parents. But is university truly the best choice for everyone?

For me, the answer was clear: it was not. While I recognised the value of a degree, I felt that a purely academic route would not suit my aspirations or learning style. I wanted something more practical and hands-on. That is when I discovered degree apprenticeships, thanks to a family friend. Intrigued by the idea of combining work experience with university, I began researching options and eventually connected with Steve McMillan at Cooper & Hall.

After completing two rounds of work experience with C&H, I knew this was the right path for me. The mix of real-world experience and academic learning offered the perfect balance. So, when I was offered a degree apprenticeship in Quantity Surveying at Northumbria University through C&H, I jumped at the opportunity – and have not looked back since.

This apprenticeship has allowed me to advance my knowledge and skills quicker than I ever could have through the traditional university pathway. By working on real projects while studying, I have gained invaluable practical insights and a deeper understanding of my field, setting a solid foundation for my future career.

What are the different disciplines you are covering in quantity surveying at C&H, and how has this helped your university degree?

At C&H, the training approach is very hands-on. Steve and Tom Hornsey have made it clear that practical exposure is key to becoming a competent quantity surveyor, especially for someone like me, who started with minimal construction experience. Reflecting on my journey, I can confidently say that being ‘thrown in at the deep end’ has been the best way to uncover what I know – and what I need to improve on.

One of the primary disciplines I have engaged with is compiling Bills of Quantities (BoQs). This process involves tasks such as analysing and measuring drawings using software, adhering to standardised measurement methods like SMM7 and NRM2, and referencing specification documents to craft detailed and accurate descriptions that an estimator can work from. Through this, I have gained a deep appreciation for how individual components come together to create a fully-fledged building. I now understand the workflow better, from design conception to procurement stages, and ultimately to a finished, usable structure.

This practical work has been invaluable in complementing my university studies, particularly in bridging the gap between theory and real-world application. One of the first modules I covered at university was Construction Technology, which focused on the fundamentals of taking off and measurement. These skills are not only core to the role of a quantity surveyor but also essential for understanding how projects are quantified, costed and managed. With my first-hand experience I found myself with a head start as I already had an idea of the process of taking off, when and why you would do it, and what you would use it for – and this ultimately accelerated my learning and helped me get a first in the module!

Has working with experienced quantity surveyors helped you, and how?

Absolutely. Working with experienced quantity surveyors at C&H has been one of the most enriching aspects of my career so far.

For one, even snippets of casual conversations among colleagues provide a window into how the construction industry has evolved. These stories often highlight how the industry’s practices, challenges, and contracts have adapted over the years. For example, hearing about past loopholes in contracts and how they were exploited offers me a better understanding of the importance of the fine details in agreements and why newer revisions exist today.

Additionally, many of my colleagues have gone through the same learning process that I am now experiencing, whether it be university education or workplace training. Their shared insights help me understand not only the technical aspects of the role, such as mastering software and internal processes, but also how to navigate challenges in my studies. If I ever encounter difficulties with university modules, I know where to go for expertise and guidance.

Beyond technical knowledge, my colleagues also bring a wealth of other skills – such as negotiation tactics, conflict resolution, and client relationship management – which I am beginning to adopt in my own work.

What insights have you gained into the workings of a business the size of C&H, and the importance of high-quality work and repeat business?

Working at C&H has provided a clearer perspective on how businesses operate, particularly in the construction industry, where client relationships and repeat business is key.

I have learned that success is not just about delivering a project on time or within budget. It is also about maintaining strong client relationships and producing a quality of work that has people coming back to us. Given the scale and complexity of many construction projects, trust and collaboration between the business and the client are critical. Whether it is addressing unexpected challenges or ensuring clarity during the various processes, the goal is always to exceed client expectations and leave a positive lasting impression.

This focus on quality and relationship-building has been a key takeaway for me and something I aim to carry forward throughout my career.

What have you learned when dealing with C&H clients and from listening to your colleagues when they engage with clients?

Dealing with clients at C&H has taught me the importance of patience and empathy.

As someone in the early stages of their career, I know first-hand how it feels to encounter unfamiliar terms, processes, or decisions. I have realised that many clients, regardless of their experience, may feel the same way when navigating complex construction projects. By keeping this in mind, I strive to approach client interactions with understanding and a willingness to explain concepts clearly and calmly.

From listening to my colleagues, I have also learned the value of proactive communication. They emphasise keeping clients informed at every stage of the process, anticipating questions, and being transparent about challenges. These practices not only build trust but also help prevent misunderstandings and delays – and thus avoid discontent from the client.

Has working in a team at C&H helped you, and in what ways?

Working as part of a team at C&H has underlined the importance of communication and collaboration in quantity surveying to me.

For example, while preparing BoQs, the division of tasks among team members can sometimes lead to overlap or ambiguity. Items like screeds, which could fit into multiple packages (e.g., substructures, upper floors or floor finishes), require careful coordination. By actively communicating with my colleagues, we ensure clarity about who is responsible for what and therefore avoid any ‘double-bubbles’ or omissions.